Non-Mandatory
Role-Specific Training
Non-Mandatory Role-Specific training brings together courses that are not required for every member of staff, but are essential for particular roles, tasks or clinical situations in primary care.
These modules help ensure the right people have the right skills for what they actually do day-to-day, from recognising acutely unwell patients to handling medicines safely.
No Credit Card required
2000+
Professionals Trained
Who should complete Non-
Mandatory Role-Specific Training
- Reception and admin teams who triage, book, chaperone or escalate patients.
- HCAs and nursing teams involved in medicines, monitoring and clinical procedures.
- GPs, ACPs and other clinicians managing sepsis, end-of-life care and high-risk conditions.
- Community-based staff or lone workers.
- Managers and team leaders responsible for governance, Duty of Candour and whistleblowing.
Why Non-Mandatory Role-Specific training matters in UK healthcare
- Reduces risk by closing skill gaps in high-impact areas such as emergency response, medicines safety and recognition of deterioration.
- Supports CQC “Safe”, “Effective” and “Well-Led” domains by evidencing that staff are competent for the specific duties they undertake.
- Strengthens privacy, dignity and safeguarding through sound use of Caldicott Principles, Duty of Candour, whistleblowing and appropriate chaperoning.
How the Non-Mandatory Role-Specific Training Works
- Role-specific modules are delivered online through short, focused lessons using clear explanations, real-world scenarios and primary-care examples.
- Many courses include interactive elements to help staff apply learning to their own responsibilities.
- To earn a certificate, learners complete a short end-of-module assessment, usually a quiz or case-based check of understanding.
- The assessment must be passed to receive the eGP Hub certificate; learners can normally review content and re-take the quiz if they need to improve their score.
Certificates & Proof of Training
All courses in this category include a downloadable eGP Hub certificate on completion, which practices can store as part of their CQC evidence trail.
Certificates show the course title and completion date and can be used for appraisals, revalidation discussions and governance records.
How often should Role-Specific courses be refreshed?
Most Non-Mandatory Role-Specific modules are typically refreshed every 2–3 years, unless a change in role, responsibilities or guidance means training should be repeated sooner.
Emergency-focused courses such as Anaphylaxis or Sepsis in Primary Care may be reviewed annually in some organisations; practices should always follow their own training matrix and local policies.
More Course Categories
Statutory & Mandatory
Training
Essential compliance training required for all healthcare professionals.
Care Certificate - Knowledge for New Healthcare Workers
Foundational learning for new staff covering core care standards.
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Frequently
Asked Questions
Which Statutory & Mandatory courses do our staff need?
Training requirements depend on each staff member’s role, responsibilities and the services your practice provides. Common subjects include fire safety, infection prevention and control, safeguarding, information governance, basic life support, and health and safety. Your practice should identify the appropriate subjects, levels and refresher intervals through its training needs assessment and relevant guidance. CQC does not prescribe one fixed training list for every GP practice.
Are these modules aligned with UK frameworks?
Courses are developed with reference to relevant UK guidance and training frameworks, including the Core Skills Training Framework where applicable. Practice Readiness modules are informed by CQC guidance relevant to services in England. Employers should check each course’s learning outcomes, level and assessment against staff responsibilities and local requirements. Practical training or workplace assessment may also be needed; Care Certificate e-learning supports the knowledge component and does not replace workplace assessment and employer sign-off.
Can we see who has completed which courses?
Learners can download their completion certificates and share them with their practice manager for training records. A practice-manager dashboard is coming soon, with planned features to assign courses by role, track completion and certificate dates, and export training records to Excel.