Non-Mandatory
Role-Specific Training
Professionals Trained
13 Training Courses
Caldicott Principles
Learn how patient information should be shared responsibly and lawfully in healthcare.
- 1 hour
Sepsis in Primary Care
Recognise early warning signs of sepsis and understand timely escalation pathways.
- 1 hour
Anaphylaxis
Learn how to recognise and respond promptly to life-threatening allergic reactions.
- 1 hour
Blood Transfusion Processes
Understand safe transfusion practices and your role in patient safety.
- 1 hour
End of Life Care
Develop compassionate, respectful approaches to supporting patients at the end of life.
- 1 hour
Handling Medication
Learn safe handling, administration, and storage principles for medicines in practice.
- 1 hour
Duty of Candour
Understand openness, honesty, and professional responsibilities following patient safety incidents.
- 1 hour
Chaperoning
Learn when and how to use chaperones appropriately to protect patients and staff.
- 1 hour
Whistleblowing
Understand how to raise concerns safely and responsibly within healthcare organisations.
- 1 hour
Acute Chest Pain – Response for Reception Staff
Learn how to recognise red flags and respond appropriately to urgent chest pain presentations.
- 1 hour
Acute Breathlessness – Response for Reception Staff
Develop confidence in identifying urgent breathlessness and escalating safely.
- 1 hour
Acutely Unwell Patients – Recognition and Response for Reception Staff
Learn how to recognise serious illness and respond effectively in non–clinical roles.
- 1 hour
Drug Storage and Management
Understand safe storage, monitoring, and governance of medicines in primary care.
- 1 hour
Who should complete Non-
Mandatory Role-Specific Training
- Reception and admin teams who triage, book, chaperone or escalate patients.
- HCAs and nursing teams involved in medicines, monitoring and clinical procedures.
- GPs, ACPs and other clinicians managing sepsis, end-of-life care and high-risk conditions.
- Community-based staff or lone workers.
- Managers and team leaders responsible for governance, Duty of Candour and whistleblowing.
Why Non-Mandatory Role-Specific training matters in UK healthcare
- Reduces risk by closing skill gaps in high-impact areas such as emergency response, medicines safety and recognition of deterioration.
- Supports CQC “Safe”, “Effective” and “Well-Led” domains by evidencing that staff are competent for the specific duties they undertake.
- Strengthens privacy, dignity and safeguarding through sound use of Caldicott Principles, Duty of Candour, whistleblowing and appropriate chaperoning.
How the Non-Mandatory Role-Specific Training Works
- Role-specific modules are delivered online through short, focused lessons using clear explanations, real-world scenarios and primary-care examples.
- Many courses include interactive elements to help staff apply learning to their own responsibilities.
- To earn a certificate, learners complete a short end-of-module assessment, usually a quiz or case-based check of understanding.
- The assessment must be passed to receive the eGP Hub certificate; learners can normally review content and re-take the quiz if they need to improve their score.
Certificates & Proof of Training
How often should Role-Specific courses be refreshed?
Most Non-Mandatory Role-Specific modules are typically refreshed every 2–3 years, unless a change in role, responsibilities or guidance means training should be repeated sooner.
Emergency-focused courses such as Anaphylaxis or Sepsis in Primary Care may be reviewed annually in some organisations; practices should always follow their own training matrix and local policies.
More Course Categories
Essential compliance training required for all healthcare professionals.
Foundational learning for new staff covering core care standards.
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