Care Certificate
Knowledge for New
Health Workers
Professionals Trained
16 Modules Available
Understand Your Role
Clarify professional responsibilities, boundaries, and accountability within primary care teams.
- 1 hour
Your Personal Development
Learn how to reflect, set goals, and plan ongoing professional development effectively.
- 1 hour
Duty of Care
Explore your legal and professional duty to act in the best interests of patients.
- 1 hour
Equality and Diversity
Promote fair, inclusive, and respectful care by understanding equality legislation and inclusive practice in healthcare.
- 1 hour
Work in a Person-Centred Way
Learn how to place individuals at the heart of care planning and decision-making.
- 1 hour
Communication
Enhance patient and team communication skills for safer, clearer, and more effective care.
- 1 hour
Privacy and Dignity
Learn how to uphold dignity, respect, and confidentiality in all patient interactions.
- 1 hour
Fluids and Nutrition
Recognise the importance of adequate nutrition and hydration in supporting patient wellbeing and recovery.
- 1 hour
Basic Life Awareness of Mental Health, Dementia, and Learning Disability
Develop awareness to support patients with mental health conditions, dementia, or learning disabilities.
- 1 hour
Safeguarding Adults
Gain awareness of adult safeguarding principles and how to respond to concerns appropriately.
- 1 hour
Safeguarding Children
An introduction to recognising safeguarding concerns and understanding your role in protecting children.
- 1 hour
Basic Life Support
Understand the Prevent duty and how to recognise and respond to signs of radicalisation in
- 1 hour
Health and Safety
Understand workplace hazards, risk assessments, and safe systems of work in healthcare settings.
- 1 hour
Handling Information
Learn safe handling, administration, and storage principles for medicines in practice.
- 1 hour
Infection Prevention and Control
Key principles for reducing infection risk in GP settings, informed by CQC Mythbuster guidance.
- 1 hour
Autism Awareness
Improve communication and care by understanding autism and making reasonable adjustments in primary care.
- 1 hour
Who should complete Care
Certificate Training
- New Healthcare Assistants (HCAs) and support workers starting in primary care.
- New-to-care staff moving into patient-facing roles.
- Existing HCAs who need to consolidate learning or evidence competence.
- Supervisors and mentors who oversee and sign off Care Certificate competencies (for oversight and consistency).
Why Care Certificate training matters in UK healthcare
- CQC expects providers to use the Care Certificate, or an equivalent standard, when inducting HCAs and support workers, making it best practice across the NHS and primary care.
- The modules improve patient safety by building core skills in infection control, safeguarding, communication, privacy and dignity, and understanding the limits of competence.
- A structured Care Certificate pathway gives practices a clear, defensible record that HCAs have been trained and supervised appropriately before undertaking clinical tasks.
How the Care Certificate e-learning works
- Care Certificate content is delivered as short online modules that staff can complete alongside supervised practice in their workplace.
- Each module focuses on a specific Care Certificate Standard or theme and uses clear explanations and practical primary-care examples.
- At the end of each module, learners complete a short assessment (usually quiz- or scenario-based) to demonstrate understanding and unlock a certificate.
- These e-learning modules provide the theory; managers and assessors must still observe practice and sign off competency in the workplace before the Care Certificate is fully achieved.
Certificates & Proof of Training
Each Care Certificate module includes a downloadable eGP Hub completion certificate for appraisal and competency support (not formal CPD).
Mapped to Care Certificate Standards, it supports—but doesn’t replace—CQC induction evidence.
How long does the Care Certificate take, and does it expire?
Most learners complete the Care Certificate over 8–12 weeks, combining e-learning with supervised practice in their workplace.
The Care Certificate itself does not expire, but staff must maintain ongoing competence through supervision, updates and refresher training in relevant topics (for example safeguarding or infection control) in line with local policy.
More Course Categories
Essential compliance training required for all healthcare professionals.