Login
Get Started

Non-Mandatory

Role-Specific Training

Non-Mandatory Role-Specific training brings together courses that are not required for every member of staff, but are essential for particular roles, tasks or clinical situations in primary care.
These modules help ensure the right people have the right skills for what they actually do day-to-day, from recognising acutely unwell patients to handling medicines safely.
Create Your Free Account
No Credit Card required
2000+

Professionals Trained

13 Training Courses

Caldicott Principles

Learn how patient information should be shared responsibly and lawfully in healthcare.

  • 1 hour

Sepsis in Primary Care

Recognise early warning signs of sepsis and understand timely escalation pathways.

  • 1 hour

Anaphylaxis

Learn how to recognise and respond promptly to life-threatening allergic reactions.

  • 1 hour

Blood Transfusion Processes

Understand safe transfusion practices and your role in patient safety.

  • 1 hour

End of Life Care

Develop compassionate, respectful approaches to supporting patients at the end of life.

  • 1 hour

Handling Medication

Learn safe handling, administration, and storage principles for medicines in practice.

  • 1 hour

Duty of Candour

Understand openness, honesty, and professional responsibilities following patient safety incidents.

  • 1 hour

Chaperoning

Learn when and how to use chaperones appropriately to protect patients and staff.

  • 1 hour

Whistleblowing

Understand how to raise concerns safely and responsibly within healthcare organisations.

  • 1 hour

Acute Chest Pain – Response for Reception Staff

Learn how to recognise red flags and respond appropriately to urgent chest pain presentations.

  • 1 hour

Acute Breathlessness – Response for Reception Staff

Develop confidence in identifying urgent breathlessness and escalating safely.

  • 1 hour

Acutely Unwell Patients – Recognition and Response for Reception Staff

Learn how to recognise serious illness and respond effectively in non–clinical roles.

  • 1 hour

Drug Storage and Management

Understand safe storage, monitoring, and governance of medicines in primary care.

  • 1 hour

Who should complete Non-

Mandatory Role-Specific Training

  • Reception and admin teams who triage, book, chaperone or escalate patients.
  • HCAs and nursing teams involved in medicines, monitoring and clinical procedures.
  • GPs, ACPs and other clinicians managing sepsis, end-of-life care and high-risk conditions.
  • Community-based staff or lone workers.
  • Managers and team leaders responsible for governance, Duty of Candour and whistleblowing.

Why Non-Mandatory Role-Specific training matters in UK healthcare

  • Reduces risk by closing skill gaps in high-impact areas such as emergency response, medicines safety and recognition of deterioration.
  • Supports CQC “Safe”, “Effective” and “Well-Led” domains by evidencing that staff are competent for the specific duties they undertake.
  • Strengthens privacy, dignity and safeguarding through sound use of Caldicott Principles, Duty of Candour, whistleblowing and appropriate chaperoning. ​

How the Non-Mandatory Role-Specific Training Works

  • Role-specific modules are delivered online through short, focused lessons using clear explanations, real-world scenarios and primary-care examples.
  • Many courses include interactive elements to help staff apply learning to their own responsibilities.
  • To earn a certificate, learners complete a short end-of-module assessment, usually a quiz or case-based check of understanding.
  • The assessment must be passed to receive the eGP Hub certificate; learners can normally review content and re-take the quiz if they need to improve their score.

Certificates & Proof of Training

All courses in this category include a downloadable eGP Hub certificate on completion, which practices can store as part of their CQC evidence trail. Certificates show the course title and completion date and can be used for appraisals, revalidation discussions and governance records. ​

How often should Role-Specific courses be refreshed?

Most Non-Mandatory Role-Specific modules are typically refreshed every 2–3 years, unless a change in role, responsibilities or guidance means training should be repeated sooner.

Emergency-focused courses such as Anaphylaxis or Sepsis in Primary Care may be reviewed annually in some organisations; practices should always follow their own training matrix and local policies. ​

More Course Categories

View all Courses
Statutory & Mandatory Training

Essential compliance training required for all healthcare professionals.

Care Certificate - Knowledge for New Healthcare Workers

Foundational learning for new staff covering core care standards.

Non-Mandatory Additional Learning

Optional courses to expand professional and personal development.

Practice Readiness: Myths & Misconceptions

Practical insights to prepare teams for CQC inspections with confidence.

Join eGP Hub today

eGP Hub has been built to support the entire primary care workforce.

Create your free account and discover how simple, modern training for general practice can be.

Create Your Free Account

Frequently

Asked Questions

Which Statutory & Mandatory courses do our staff need?
Requirements vary by role and setting, but most organisations expect fire safety, infection prevention and control, safeguarding, information governance, basic life support and core health and safety as a minimum, with refreshers at agreed intervals.
A medicated weight management plan combines prescription treatment, where clinically appropriate, with structured lifestyle support to help you manage appetite, eating patterns and long‑term health behaviours. 
A medicated weight management plan combines prescription treatment, where clinically appropriate, with structured lifestyle support to help you manage appetite, eating patterns and long‑term health behaviours.