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Care Certificate

Knowledge for New

Health Workers

The Care Certificate category brings together the e-learning modules that support the nationally recognised induction framework for healthcare assistants and support workers in the UK.
These courses teach the foundational skills, behaviours and standards needed for safe, person-centred care in health and social care settings.
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2000+

Professionals Trained

16 Modules Available

Understand Your Role

Clarify professional responsibilities, boundaries, and accountability within primary care teams.

  • 1 hour

Your Personal Development

Learn how to reflect, set goals, and plan ongoing professional development effectively.

  • 1 hour

Duty of Care

Explore your legal and professional duty to act in the best interests of patients.

  • 1 hour

Equality and Diversity

Promote fair, inclusive, and respectful care by understanding equality legislation and inclusive practice in healthcare.

  • 1 hour

Work in a Person-Centred Way

Learn how to place individuals at the heart of care planning and decision-making.

  • 1 hour

Communication

Enhance patient and team communication skills for safer, clearer, and more effective care.

  • 1 hour

Privacy and Dignity

Learn how to uphold dignity, respect, and confidentiality in all patient interactions.

  • 1 hour

Fluids and Nutrition

Recognise the importance of adequate nutrition and hydration in supporting patient wellbeing and recovery.

  • 1 hour

Basic Life Awareness of Mental Health, Dementia, and Learning Disability

Develop awareness to support patients with mental health conditions, dementia, or learning disabilities.

  • 1 hour

Safeguarding Adults

Gain awareness of adult safeguarding principles and how to respond to concerns appropriately.

  • 1 hour

Safeguarding Children

An introduction to recognising safeguarding concerns and understanding your role in protecting children.

  • 1 hour

Basic Life Support

Understand the Prevent duty and how to recognise and respond to signs of radicalisation in

  • 1 hour

Health and Safety

Understand workplace hazards, risk assessments, and safe systems of work in healthcare settings.

  • 1 hour

Handling Information

Learn safe handling, administration, and storage principles for medicines in practice.

  • 1 hour

Infection Prevention and Control 

Key principles for reducing infection risk in GP settings, informed by CQC Mythbuster guidance.

  • 1 hour

Autism Awareness

Improve communication and care by understanding autism and making reasonable adjustments in primary care.

  • 1 hour

Who should complete Care

Certificate Training

  • New Healthcare Assistants (HCAs) and support workers starting in primary care.
  • New-to-care staff moving into patient-facing roles.
  • Existing HCAs who need to consolidate learning or evidence competence.
  • Supervisors and mentors who oversee and sign off Care Certificate competencies (for oversight and consistency).

Why Care Certificate training matters in UK healthcare

  • CQC expects providers to use the Care Certificate, or an equivalent standard, when inducting HCAs and support workers, making it best practice across the NHS and primary care.
  • The modules improve patient safety by building core skills in infection control, safeguarding, communication, privacy and dignity, and understanding the limits of competence.
  • A structured Care Certificate pathway gives practices a clear, defensible record that HCAs have been trained and supervised appropriately before undertaking clinical tasks.

How the Care Certificate e-learning works

  • Care Certificate content is delivered as short online modules that staff can complete alongside supervised practice in their workplace.
  • Each module focuses on a specific Care Certificate Standard or theme and uses clear explanations and practical primary-care examples.
  • At the end of each module, learners complete a short assessment (usually quiz- or scenario-based) to demonstrate understanding and unlock a certificate.
  • These e-learning modules provide the theory; managers and assessors must still observe practice and sign off competency in the workplace before the Care Certificate is fully achieved.

Certificates & Proof of Training

Each Care Certificate module includes a downloadable eGP Hub completion certificate for appraisal and competency support (not formal CPD).
Mapped to Care Certificate Standards, it supports—but doesn’t replace—CQC induction evidence.

How long does the Care Certificate take, and does it expire?

Most learners complete the Care Certificate over 8–12 weeks, combining e-learning with supervised practice in their workplace.

The Care Certificate itself does not expire, but staff must maintain ongoing competence through supervision, updates and refresher training in relevant topics (for example safeguarding or infection control) in line with local policy.

More Course Categories

View all Courses
Statutory & Mandatory Training

Essential compliance training required for all healthcare professionals.

Non-Mandatory Role-Specific Training

Targeted training to build skills for specific job roles.

Non-Mandatory Additional Learning

Optional courses to expand professional and personal development.

Practice Readiness: Myths & Misconceptions

Practical insights to prepare teams for CQC inspections with confidence.

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eGP Hub has been built to support the entire primary care workforce.
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Frequently

Asked Questions

Which Statutory & Mandatory courses do our staff need?
Requirements vary by role and setting, but most organisations expect fire safety, infection prevention and control, safeguarding, information governance, basic life support and core health and safety as a minimum, with refreshers at agreed intervals.
A medicated weight management plan combines prescription treatment, where clinically appropriate, with structured lifestyle support to help you manage appetite, eating patterns and long‑term health behaviours. 
A medicated weight management plan combines prescription treatment, where clinically appropriate, with structured lifestyle support to help you manage appetite, eating patterns and long‑term health behaviours.