Care Certificate
Knowledge for New
Health Workers
The Care Certificate category brings together the e-learning modules that support the nationally recognised induction framework for healthcare assistants and support workers in the UK.
These courses teach the foundational skills, behaviours and standards needed for safe, person-centred care in health and social care settings.
No Credit Card required
2000+
Professionals Trained
16 Modules Available
Who should complete Care
Certificate Training
- New Healthcare Assistants (HCAs) and support workers starting in primary care.
- New-to-care staff moving into patient-facing roles.
- Existing HCAs who need to consolidate learning or evidence competence.
- Supervisors and mentors who oversee and sign off Care Certificate competencies (for oversight and consistency).
Why Care Certificate training matters in UK healthcare
- CQC expects providers to use the Care Certificate, or an equivalent standard, when inducting HCAs and support workers, making it best practice across the NHS and primary care.
- The modules improve patient safety by building core skills in infection control, safeguarding, communication, privacy and dignity, and understanding the limits of competence.
- A structured Care Certificate pathway gives practices a clear, defensible record that HCAs have been trained and supervised appropriately before undertaking clinical tasks.
How the Care Certificate e-learning works
- Care Certificate content is delivered as short online modules that staff can complete alongside supervised practice in their workplace.
- Each module focuses on a specific Care Certificate Standard or theme and uses clear explanations and practical primary-care examples.
- At the end of each module, learners complete a short assessment (usually quiz- or scenario-based) to demonstrate understanding and unlock a certificate.
- These e-learning modules provide the theory; managers and assessors must still observe practice and sign off competency in the workplace before the Care Certificate is fully achieved.
Certificates & Proof of Training
Each Care Certificate module includes a downloadable eGP Hub completion certificate for appraisal and competency support (not formal CPD).
Mapped to Care Certificate Standards, it supports—but doesn’t replace—CQC induction evidence.
How long does the Care Certificate take, and does it expire?
Most learners complete the Care Certificate over 8–12 weeks, combining e-learning with supervised practice in their workplace.
The Care Certificate itself does not expire, but staff must maintain ongoing competence through supervision, updates and refresher training in relevant topics (for example safeguarding or infection control) in line with local policy.
More Course Categories
Statutory & Mandatory
Training
Essential compliance training required for all healthcare professionals.
Join eGP Hub today
eGP Hub has been built to support the entire primary care workforce.
Create your free account and discover how simple, modern training for general practice can be.
Frequently
Asked Questions
Which Statutory & Mandatory courses do our staff need?
Training requirements depend on each staff member’s role, responsibilities and the services your practice provides. Common subjects include fire safety, infection prevention and control, safeguarding, information governance, basic life support, and health and safety. Your practice should identify the appropriate subjects, levels and refresher intervals through its training needs assessment and relevant guidance. CQC does not prescribe one fixed training list for every GP practice.
Are these modules aligned with UK frameworks?
Courses are developed with reference to relevant UK guidance and training frameworks, including the Core Skills Training Framework where applicable. Practice Readiness modules are informed by CQC guidance relevant to services in England. Employers should check each course’s learning outcomes, level and assessment against staff responsibilities and local requirements. Practical training or workplace assessment may also be needed; Care Certificate e-learning supports the knowledge component and does not replace workplace assessment and employer sign-off.
Can we see who has completed which courses?
Learners can download their completion certificates and share them with their practice manager for training records. A practice-manager dashboard is coming soon, with planned features to assign courses by role, track completion and certificate dates, and export training records to Excel.