The Care Certificate category brings together the e-learning modules that support the nationally recognised induction framework for healthcare assistants and support workers in the UK. These courses teach the foundational skills, behaviours and standards needed for safe, person-centred care in health and social care settings.
Clarify professional responsibilities, boundaries, and accountability within primary care teams.
Estimated duration: 1 hour
Learn how to reflect, set goals, and plan ongoing professional development effectively.
Estimated duration: 1 hour
Explore your legal and professional duty to act in the best interests of patients.
Estimated duration: 1 hour
Promote fair, inclusive, and respectful care by understanding equality legislation and inclusive practice in healthcare.
Estimated duration: 1 hour
Learn how to place individuals at the heart of care planning and decision-making.
Estimated duration: 1 hour
Enhance patient and team communication skills for safer, clearer, and more effective care.
Estimated duration: 1 hour
Learn how to uphold dignity, respect, and confidentiality in all patient interactions.
Estimated duration: 1 hour
Recognise the importance of adequate nutrition and hydration in supporting patient wellbeing and recovery.
Estimated duration: 1 hour
Develop awareness to support patients with mental health conditions, dementia, or learning disabilities.
Estimated duration: 1 hour
Gain awareness of adult safeguarding principles and how to respond to concerns appropriately.
Estimated duration: 1 hour
An introduction to recognising safeguarding concerns and understanding your role in protecting children.
Estimated duration: 1 hour
Understand the Prevent duty and how to recognise and respond to signs of radicalisation in practice.
Estimated duration: 1 hour
Understand workplace hazards, risk assessments, and safe systems of work in healthcare settings.
Estimated duration: 1 hour
Learn safe handling, administration, and storage principles for medicines in practice.
Estimated duration: 1 hour
Key principles for reducing infection risk in GP settings, informed by CQC Mythbuster guidance.
Estimated duration: 20 minutes
Improve communication and care by understanding autism and making reasonable adjustments in primary care.
Estimated duration: 1 hour
Each Care Certificate module includes a downloadable eGPHub certificate of completion. These certificates support appraisal and competency documentation for HCAs, but are not formal CPD accreditation. The overall programme is mapped to the Care Certificate Standards and supports, but does not replace, CQC evidence requirements for safe HCA induction.
Most learners complete the Care Certificate over 8–12 weeks, combining e-learning with supervised practice in their workplace. The Care Certificate itself does not expire, but staff must maintain ongoing competence through supervision, updates and refresher training in relevant topics (for example safeguarding or infection control) in line with local policy.
Use this form to tell us about your HCAs, support workers and induction process. The eGPHub team will recommend how to structure your Care Certificate modules alongside statutory and mandatory training, and help you plan access for new starters and existing staff.
No. eGPHub provides the knowledge component and certificates for each module, but learners must also complete workplace competency assessments signed off by a suitable assessor to be awarded the full Care Certificate.
The Care Certificate is not a statutory requirement in legislation, but it is widely expected by CQC and is considered best practice for all new HCAs and support workers. Many GP practices treat it as mandatory locally for new HCA appointments.
Yes. When combined with documented workplace assessment and supervision, this Care Certificate pathway aligns with CQC expectations for safe HCA induction and supports several CQC Key Lines of Enquiry, especially Safe, Effective, Caring and Well-Led.
