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Non-Mandatory Role-Specific Training

Non-Mandatory Role-Specific training brings together courses that are not required for every member of staff, but are essential for particular roles, tasks or clinical situations in primary care. These modules help ensure the right people have the right skills for what they actually do day-to-day, from recognising acutely unwell patients to handling medicines safely. 

All Non-Mandatory Role-Specific Training Courses

Caldicott Principles

Learn how patient information should be shared responsibly and lawfully in healthcare.

Estimated duration: 1 hour

Sepsis in Primary Care

Recognise early warning signs of sepsis and understand timely escalation pathways.

Estimated duration: 1 hour

Anaphylaxis

Learn how to recognise and respond promptly to life-threatening allergic reactions.

Estimated duration: 1 hour

Blood Transfusion Processes

Understand safe transfusion practices and your role in patient safety.

Estimated duration: 1 hour

End of Life Care

Develop compassionate, respectful approaches to supporting patients at the end of life.

Estimated duration: 1 hour

Handling Medication

Learn safe handling, administration, and storage principles for medicines in practice.

Estimated duration: 1 hour

Duty of Candour

Understand openness, honesty, and professional responsibilities following patient safety incidents.

Estimated duration: 1 hour

Chaperoning

Learn when and how to use chaperones appropriately to protect patients and staff.

Estimated duration: 1 hour

Whistleblowing

Understand how to raise concerns safely and responsibly within healthcare organisations.

Estimated duration: 1 hour

Acute Chest Pain – Response for Reception Staff

Learn how to recognise red flags and respond appropriately to urgent chest pain presentations.

Estimated duration: 1 hour

Acute Breathlessness – Response for Reception Staff

Develop confidence in identifying urgent breathlessness and escalating safely.

Estimated duration: 1 hour

Acutely Unwell Patients – Recognition and Response for Reception Staff

Learn how to recognise serious illness and respond effectively in non–clinical roles.

Estimated duration: 1 hour

Drug Storage and Management

Understand safe storage, monitoring, and governance of medicines in primary care.

Estimated duration: 1 hour

Who should complete Non-Mandatory Role-Specific training?

  • Reception and admin teams who triage, book, chaperone or escalate patients. 
  • HCAs and nursing teams involved in medicines, monitoring and clinical procedures. 
  • GPs, ACPs and other clinicians managing sepsis, end-of-life care and high-risk conditions. 
  • Community-based staff or lone workers. 
  • Managers and team leaders responsible for governance, Duty of Candour and whistleblowing. 

Why Non-Mandatory Role-Specific training matters in UK healthcare

  • Reduces risk by closing skill gaps in high-impact areas such as emergency response, medicines safety and recognition of deterioration. 
  • Supports CQC “Safe”, “Effective” and “Well-Led” domains by evidencing that staff are competent for the specific duties they undertake. 
  • Strengthens privacy, dignity and safeguarding through sound use of Caldicott Principles, Duty of Candour, whistleblowing and appropriate chaperoning. ​ 

How the Non-Mandatory Role-Specific Training Works

  • Role-specific modules are delivered online through short, focused lessons using clear explanations, real-world scenarios and primary-care examples. 
  • Many courses include interactive elements to help staff apply learning to their own responsibilities. 
  • To earn a certificate, learners complete a short end-of-module assessment, usually a quiz or case-based check of understanding. 
  • The assessment must be passed to receive the eGPHub certificate; learners can normally review content and re-take the quiz if they need to improve their score. ​ 

Certificates and Proof of Training

All courses in this category include a downloadable eGPHub certificate on completion, which practices can store as part of their CQC evidence trail. Certificates show the course title and completion date and can be used for appraisals, revalidation discussions and governance records. ​ 

How often should Role-Specific courses be refreshed?

Most Non-Mandatory Role-Specific modules are typically refreshed every 2–3 years, unless a change in role, responsibilities or guidance means training should be repeated sooner. Emergency-focused courses such as Anaphylaxis or Sepsis in Primary Care may be reviewed annually in some organisations; practices should always follow their own training matrix and local policies. ​ 

Need Help Choosing Role-specific Training?

Use this form to tell us about your roles, team size and current training gaps. The eGPHub team will recommend the most relevant role-specific modules and help you plan access for your practice.

*We’ll only use your details to respond to your enquiry and manage your eGPHub account, in line with UK GDPR

Frequently Asked Questions

Practice Readiness: Myths & Misconceptions” training replace our own policies?

No. These modules explain CQC’s expectations and common myths, but each practice must still maintain local policies, protocols and audits that reflect its own services and risks. 

Yes. Certificates and learning records can support evidence for staff training, governance and understanding of CQC requirements, alongside policy documents and quality-improvement work. 

Leads should prioritise modules that match their responsibilities, for example managers and partners for governance and induction, clinicians for medicines and clinical topics, and reception/admin staff for results handling and communication. Practices can map modules to roles within their training matrix.